If you cannot save a file to a floppy disk drive

Ensure that Windows® recognizes the drive — In Windows XP, click the Start button and click My Computer. In Windows 2000, double-click My Computer. If the drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. Insert a bootable disk and restart the computer. Verify that the 0 light is blinking, indicating normal operation.

Ensure that the disk is not write-protected — You cannot save data to a write-protected disk. See the following figure.

back of floppy disk back of floppy disk

Try another floppy disk — Insert another disk to eliminate the possibility that the original disk is defective.

Check the drive for errors — If the drive is a fixed drive:

1. Remove the hard drive.

2. Insert the Drivers and Utilities CD for your computer and turn on the computer. Verify that the Q light is blinking, indicating normal operation. If a drive error message appears, see "Error Messages" for an explanation.

3. Run the IDE tests. See "Using the Dell Diagnostics."

Clean the drive — See "Cleaning Your Computer" in the Tell Me How help file for instructions (see "Accessing Help").

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