Dell Contact Numbers

When you need to contact Dell, use the telephone numbers and codes provided in Tables 5-1 and 5-2. Table 5-1 provides the various codes required to make long-distance and international calls. Table 5-2 provides local telephone numbers, area codes, and toll-free numbers, if applicable, for each department or service available in various countries around the world. If you are making a direct-dialed call to a location outside of your local telephone service area, determine which codes to use (if any) in Table 5-1 in addition to the local numbers provided in Table 5-2. For example, to place an international call from Paris, France to Bracknell, England, dial the international access code for France followed by the country code for the U.K., the city code for Bracknell, and then the local number as shown in the following illustration.

International ' Access Code (in France)

Country

1344

City Code (Bracknell)

Local Number

To place a long-distance call within your own country, use area codes instead of international access codes, country codes, and city codes. For example, to call Paris, France from Montpellier, France, dial the area code plus the local number as shown in the following illustration.

Area Code (for Paris from outside Paris)

Area Code (for Paris from outside Paris)

The codes required depend on where you are calling from as well as the destination of your call; in addition, each country has a different dialing protocol. If you need assistance in determining which codes to use, contact a local or an international operator.

NOTE: Toll-free numbers are for use only within the country for which they are listed. Area codes are most often used to call long distance within your own country (not internationally)—in other words, when your call originates in the same country you are calling.

Table 5-1. International Dialing Codes

Country (City)

International Access Code

Country Code

City Code

Australia (Sydney)

GGii

61

2

Austria (Vienna)

9GG

43

1

Belgium (Brussels)

GG

32

2

Brunei

673

Canada (North York, Ontario)

Gii

Not required

Chile (Santiago)

56

2

China (Xiamen)

86

592

Czech Republic (Prague)

GG

420

2

Denmark (Horsholm)

GG9

45

Not required

Finland (Helsinki)

99G

358

9

France (Paris) (Montpellier)

GG

33

(1) (4)

Germany (Langen)

GG

49

6103

Hong Kong

GGi

852

Not required

Ireland (Bray)

iB

353

1

Italy (Milan)

GG

39

2

Japan (Kawasaki)

GGi

81

44

Korea (Seoul)

GGi

82

2

Luxembourg

GG

352

Macau

853

Not required

Malaysia (Penang)

GG

60

4

Mexico (Colonia Granada)

9S

52

5

Netherlands (Amsterdam)

GG

31

20

New Zealand

GG

64

Norway (Lysaker)

G9S

47

Not required

Poland (Warsaw)

Gii

48

22

Singapore (Singapore)

GGS

65

Not required

South Africa (Johannesburg)

G9/G9i

27

11

Spain (Madrid)

GT

34

91

Table 5-1. International Dialing Codes (continued)

Country (City)

International Access Code

Country Code

City Code

Sweden (Upplands Vasby)

oo9

4B

S

Switzerland (Geneva)

oo

41

22

Taiwan

oo2

SSB

Thailand

ÜÜ1

BB

U.K. (Bracknell)

Ü1Ü

44

1S44

U.S.A. (Austin, Texas)

Ü11

1

Not required

Table 5-2. Dell Contact Numbers

Country (City)

Department Name or Service

Area Code

Local Number or Toll-Free Number

Australia

(Sydney)

Customer Technical Support

Customer Care

Corporate Sales

Transaction Sales

Fax

toll free: 1-800-633-559 toll free: 1-800-819-339 toll free: 1-800-808-385 toll free: 1-800-808-312 . toll free: 1-800-818-341

Austria

(Vienna)

NOTE: Customers in Austria call Germany for technical and customer assistance.

Technical Support

Customer Care

660 8056

Switchboard

. . . 01. . .

491 04 0

Web site: http://support.euro.dell.com/at

E-mail: [email protected]

Belgium

Customer Technical Support

. . . Ü2. . .

4S1 92 SS

(Brussels)

Customer Care

. . . Ü2. . .

4S19119

Home/Small Business Sales

. . . toll free: ÜSÜÜ1BSS4

Corporate Sales

. . . Ü2. . .

4S1 91 ÜÜ

Fax

. . . Ü2. . .

4S1 92 99

Switchboard

. . . Ü2. . .

4S191ÜÜ

Web site: http://support.euro.dell.com/be

E-mail: [email protected]

Department Name or Service

Area Code

Local Number or Toll-Free Number

Brunei

NOTE: Customers in Brunei call Malaysia for sales, customer, and technical assistance.

Customer Technical Support (Penang, Malaysia)

Customer Service (Penang, Malaysia)

Transaction Sales (Penang, Malaysia)

.81G 49BB .81G 4949 . 81G 49SS

Canada

(North York, Ontario)

NOTE: Customers in Canada call the U.S.A. for access to TechConnect BBS.

Automated Order-Status System

AutoTech (Automated technical support)

Customer Care (From outside Toronto)

Customer Care (From within Toronto) 416

Customer Technical Support

Dedicated Technical Support for Inspiron 3500

Sales (Direct Sales—from outside Toronto)

Sales (Direct Sales—from within Toronto) 416

Sales (Federal government, education, and medical)

.toll free: 1-800-433-9014 .toll free: 1-800-247-9362 .toll free: 1-800-387-5759

758-2400

.toll free: 1-800-847-4096 .toll free: 1-877-326-3555 .toll free: 1-800-387-5752 758-2200

Sales (Major Accounts)

TechConnect BBS (Austin, Texas, U.S.A.) 512

TechFax

.toll free: 1-800-567-7542 .toll free: 1-800-387-5755

728-8528

.toll free: 1-800-950-1329

Chile

(Santiago)

NOTE: Customers in Chile call the U.S.A for sales, customer, and technical assistance.

Sales, Customer Support, and Technical Support toll free: 1230-020-4823

China

(Xiamen)

Customer Service Sales

toll free: 800 858 2437 toll free: 800 858 2222

Country (City)

Department Name or Service

Area Code

Local Number or Toll-Free Number

Czech Republic

Customer Care

22 83 27 14

TechFax

.02

22 83 27 28

Switchboard

.02

22 83 27 11

Web site: http://support.euro.dell.com/cz

E-mail: [email protected]

Denmark

(Horsholm)

NOTE: Customers in Denmark call Sweden for fax technical support.

Technical Support

Customer Care

451701S1

Switchboard

45170100

Fax Technical Support (Upplands Vasby, Sweden) Fax Switchboard

45170117

Web site: http://support.euro.dell.com/dk

E-mail: [email protected]

Finland

Customer Care

25S S1S 61

25S S1S 99

Switchboard

.09

25S S1S 00

Web site: http://support.euro.dell.com/fi

E-mail: [email protected]

France

Technical Support (Paris)

. . 01

47 62 6S 90

(Paris/Montpellier)

Technical Support (Montpellier)

.04

67 06 62 S6

Customer Care (Paris)

. . 01

47 62 6S 92

Customer Care (Montpellier)

.04

67 06 61 96

TechConnect BBS (Montpellier)

.04

67 22 5S 04

Fax (Montpellier)

.04

67 06 60 07

Switchboard (Paris)

. . 01

47 62 69 00

Switchboard (Montpellier)

.04

67 06 60 00

Web site: http://support.euro.dell.com/fr

E-mail: [email protected]

Department Name or Service

Area Code

Local Number or Toll-Free Number

Germany

(Langen)

Technical Support 06103

Technical Support Fax 06103

Preferred Accounts Customer Care 06103

Preferred Accounts Customer Care Fax 06103

Customer Care 06103

TechConnect BBS 06103

Switchboard 06103

Web site: http://support.euro.dell.com/de E-mail: [email protected]

.971-200 .971-222 .971-420 .971-544 .971-500 .971-666 . . .971-0

Hong Kong

NOTE: Customers in Hong Kong call Malaysia for customer assistance.

Technical Support

Customer Service (Penang, Malaysia)

Transaction Sales

Corporate Sales

toll free: 800 96 4107

810 4949

toll free: 800 96 4109 toll free: 800 96 4108

Ireland

NOTE: Customers in Ireland call the U.K. forHome/Small Business customer assistance.

Customer Technical Support

Customer Care 01

Home/Small Business Customer Care (Bracknell, U.K.)

Sales

SalesFax. Fax

TechConnect BBS

TechFax

Switchboard

Web site: http://support.euro.dell.com/ie

E-mail: [email protected]

01 01 01 01 01

204 4026

0870 906 0100 . 1-850-235-235

286 2020

286 6848

204 4711

204 4708

286 0500

Country (City)

Area Local Number or Department Name or Service Code Toll-Free Number

Italy

(Milan)

Technical Support 2 57782.690

Customer Care 2 57782.555

Sales 2 57782.411

Fax 2 57503530

Switchboard 2 57782.1

Web site: http://support.euro.dell.com/it E-mail: [email protected]

Japan

(Kawasaki)

Technical Support toll free: 0088-22-7890

Technical Support toll free: 0120-1982-56

Customer Care 044 556-4240

Direct Sales 044 556-3344

Commercial Sales 044 556-3430

556-3440

Switchboard 044 556-4300

Korea

(Seoul)

NOTE: Customers in Korea call Malaysia for customer assistance.

Technical Support toll free: 080-200-3800

Transaction Sales toll free: 080-200-3600

Corporate Sales toll free: 080-200-3900

Customer Service (Penang, Malaysia) 810 4949

Fax 394 3122

Switchboard 287 5600

Latin America

NOTE: Customers in Latin America call the U.S.A. for sales, customer, and technical assistance.

Customer Technical Support

Customer Service (Austin, Texas, U.S.A.) 512 728-3619

Fax (Technical Support and Customer Service)

728-3772

Country (City)

Department Name or Service

Area Code

Local Number or Toll-Free Number

Luxembourg

NOTE: Customers in Luxembourg call Belgium for sales, customer, and technical assistance.

Customer Technical Support (Brussels, Belgium) . . 02

Home/Small Business Sales (Brussels, Belgium)

Corporate Sales (Brussels, Belgium) 02

Customer Care (Brussels, Belgium) 02

Fax (Brussels, Belgium) 02

Switchboard (Brussels, Belgium) 02

Web site: http://support.euro.dell.com/be E-mail: tech [email protected]

toll free: 080016884

4819100

4819119

4819100

Macau

NOTE: Customers in Macau call Malaysia for customer assistance.

Technical Support

Customer Service (Penang, Malaysia) Transaction Sales

toll free: 0800 582

810 4949

toll free: 0800 581

Malaysia

(Penang)

Technical Support. Customer Service Transaction Sales. Corporate Sales . .

toll free: 1 800 888 298

810 4949

toll free: 1 800 888 202 .toll free: 1 800 888 213

Mexico

(Colonia Granada)

NOTE: Customers in Mexico call the U.S.A. for access to the Automated Order-Status System and AutoTech.

Automated Order-Status System (Austin, Texas, U.S.A.)

512 728-0685

AutoTech (Automated technical support) (Austin, Texas, U.S.A.)

Customer Technical Support Sales

512 525 525

Customer Service 525

Main 525

728-0686

228-7870

228-7811

toll free: 91-800-900-37 toll free: 91-800-904-49

228-7878

228-7800

Country (City)

Department Name or Service

Area Code

Local Number or Toll-Free Number

Netherlands

(Amsterdam)

Customer Technical Support

Home/Small Business Sales

Home/Small Business SalesFax

Corporate Sales

Corporate SalesFax

toll free: 0800-0663

682 7171

581 8818

686 8003

686 8003

Switchboard

020... .

581 8818

Web site: http://support.euro.dell.com/nl

New Zealand

Technical Support

(Dell Dimension systems only) ($2.50 + GST per call)

Technical Support (Other systems)

Customer Service

0800 446 255

0800 444 617

0800 441 567

Fax

0800 441 566

(Lysaker)

NOTE: Customers in Norway call Sweden for fax technical support.

Technical Support

Customer Care

671 16881

Switchboard

116800

Fax Technical Support (Upplands Vasby, Sweden)

Fax Switchboard

Web site: http://support.euro.dell.com/no

E-mail: [email protected]

671 16865

Poland

Technical Support

.22... .

60 61 99

(Warsaw)

Customer Care

.22... .

60 61 99

Sales

.22... .

60 61 99

Fax

.22... .

60 61 998

Switchboard

.22. . . .

60 61 999

Web site: http://support.euro.dell.com/pl

E-mail: [email protected]

Country (City)

Department Name or Service

Area Code

Local Number or Toll-Free Number

Singapore

(Singapore)

NOTE: Customers in Singapore call Malaysia for customer assistance.

Technical Support

Customer Service (Penang, Malaysia)

Transaction Sales

Corporate Sales

810 4949

toll free: 800 6011 054 toll free: 800 6011 053

South Africa

Customer Care

709 7710

Sales

011 . .

706 7700

Fax

011 . .

709 0495

Switchboard

011 . .

709 7700

Web site: http://support.euro.dell.com/za

E-mail: [email protected]

Southeast Asian/ Pacific Countries

(excluding Australia, Brunei, China, Hong Kong, Japan, Korea, Macau, Malaysia, New Zealand, Singapore, Taiwan, and Thailand—refer to individual listings for these countries)

Customer Technical Support, Customer Service, and Sales (Penang, Malaysia)

BG 4 81G-481G

Spain

Technical Support

9G21GG1SG

(Madrid)

Corporate Customer Care

9G2 118 S4B

Home/Small Business Customer Care

9G2 118 S4G

TechConnect BBS

. . 9i . .

S29 SS SS

Corporate Sales

9G2 1GG18S

Home/Small Business Sales

9G2 118 S41

Switchboard

. . 9i . .

T22 92 GG

Web site: http://support.euro.dell.com/es

E-mail: [email protected]

Country (City)

Area Local Number or Department Name or Service Code Toll-Free Number

Sweden

(Upplands Vasby)

Technical Support 08 590 05 199

Customer Care 08 590 05 169

Fax Technical Support 08 590 05 594

Sales 08 590 05 185

Web site: http://support.euro.dell.com/se E-mail: [email protected]

Switzerland

(Geneva)

Technical Support 0844 811 411

Customer Care 0848 802 802

Switchboard 022 799 01 01

Web site: http://support.euro.dell.com/ch E-mail: [email protected]

Taiwan

NOTE: Customers in Taiwan call Malaysia for customer assistance.

Technical Support toll free: 0080 651 226/0800 33 557

Customer Service (Penang, Malaysia) 810 4949

Transaction Sales toll free: 0080 651 228/0800 33 556

Corporate Sales toll free: 0080 651 227/0800 33 555

Thailand

NOTE: Customers in Thailand call Malaysia for customer assistance.

Technical Support toll free: 0880 060 07

Customer Service (Penang, Malaysia) 810 4949

Sales toll free: 0880 060 06

(Bracknell)

Technical Support Department 0870-908-0800

Corporate Customer Care 01344 720206

Home/Small Business Customer Care 0870-906-0010

TechConnect BBS 0870-908-0610

Sales 01344 720000

AutoFax 0870-908-0510

Web site: http://support.euro.dell.com/uk E-mail: [email protected]

Area

Local Number or

Country (City)

Department Name or Service

Code

Toll-Free Number

U.S.A.

Automated Order-Status System

.toll free: 1-800-433-9014

(Austin, Texas)

AutoTech (Automated technical support)

.toll free: 1-800-247-9362

Dedicated Technical Support for

Inspiron 7500 computers

.toll free: 1-877-588-3355

Dell Home and Small Business Group:

Customer Technical Support

(Return Material Authorization Numbers)

.toll free: 1-800-624-9896

Customer Service

(Credit Return Authorization Numbers)

.toll free: 1-800-624-9897

National Accounts (systems purchased by established Dell national accounts [have

your account number handy], medical institutions,

or value-added resellers [VARs]):

Customer Service and Technical Support

(Return Material Authorization Numbers)

.toll free: 1-800-822-8965

Public Americas International (systems purchased by governmental agencies

[local, state, or federal] or educational institutions)

Customer Service and Technical Support

(Return Material Authorization Numbers)

.toll free: 1-800-234-1490

Dell Sales

.toll free: 1-800-289-3355

toll free: 1-800-879-3355

Spare Parts Sales

.toll free: 1-800-357-3355

DellWare

.toll free: 1-800-753-7201

DellWare FaxBack Service

512 .

728-1681

Fee-Based Technical Support

.toll free: 1-800-433-9005

Sales (Catalogs)

.toll free: 1-800-426-5150

Fax

.toll free: 1-800-727-8320

TechFax

.toll free: 1-800-950-1329

TechConnect BBS

512 .

728-8528

Switchboard

512 .

338-4400

0 0

Post a comment