Troubleshooting the Touch

Make a copy of the Diagnostics Checklist found in Chapter 5, "Getting Help," and fill it out as you perform the following steps:

1. Clean the touch pad with a soft cloth dampened with water (never use liquid or aerosol cleaners) and dry it thoroughly.

2. Do the tests complete successfully?

Yes. The controller is functioning properly. If the problem persists, call Dell for technical assistance. (See Chapter 5, "Getting Help," for instructions.)

3. Insert your diagnostics diskette into drive A, reboot the computer, and run the Mouse test in the Pointing Devices device group in the Dell Diagnostics. (See "Running the Dell Diagnostics" found later in this chapter.) The Mouse test checks the functionality of the mouse controller (which affects the ability to move the pointer around the screen) and the operation of the touch pad buttons.

4. Do the tests complete successfully?

Yes. The controller is functioning properly. If the problem persists, call Dell for technical assistance. (See Chapter 5, "Getting Help," for instructions.)

No. Call Dell for technical assistance. (See Chapter 5, "Getting Help," for instructions.)

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